Frequently Asked Questions
Everything you need to know about bringing Haden home.
What is the standard shipping timeframe for Haden products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for home appliances?
We offer a 30-day return policy for unused products in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Do Haden products come with a warranty?
Yes, all Haden appliances come with a standard 1-year limited warranty that covers manufacturing defects. You can extend this coverage by registering your product on our website within 30 days of purchase.
How do I care for and clean my Haden kettle or toaster?
We recommend wiping the exterior with a soft, damp cloth and avoiding abrasive cleaners. For kettles, regular descaling with a mixture of water and white vinegar will maintain optimal performance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Shop Pay and Affirm.
Are Haden products BPA-free?
Yes, the health and safety of our customers is a priority. All internal components of our kettles and appliances that come into contact with water or food are BPA-free.